Terms & Conditions

Pop UP Designs Terms and Conditions

Please read the following carefully: You are agreeing to the following terms and conditions when you purchase a product from our online shop.

MAKING A PURCHASE:

Simply browse through our catalogue and click on ‘add to basket’ you can further edit your shopping basket before committing to ‘check out’. Various search tools are available to ease your journey through the various products available. All prices are in GBP (British Pound Sterling).

CHECK OUT:

After you have made your final selection of products and quantities and checked the total value of goods ordered including shipping costs you click ‘check out’ within the shopping basket page. Payment can be made by credit / debit card using PAYPAL which uses a secure server. Please note that you need to have an account with Paypal. Alternatively you can checkout using WorldPay, you will be redirected to the WorldPay secure server to process the transaction.

SHIPPING & HANDLING:

Items in stock as follows, items out of stock you will be contacted by email. Please supply correct delivery address where orders can be received and signed for as returned unsigned parcels will incur an additional ‘Redelivery’ charge equal to the original carriage charge.

UK Only

All orders over £15 are delivered free of charge. For Orders under £15 there is a charge of £2.

4 to 5 day delivery excluding holidays. (Orders after 10am Friday will be dispatched on the following Monday).

UK orders sent either by Royal Mail Menzies or Parcelinq.

Express delivery service available, please supply your phone number and we will contact you regarding additional costs.

International & Ireland delivery:

Charges are dependent on country and weight.

After you have selected your products go to checkout and supply your shipping details the system will automatically calculate the shipping costs before you make payment.

International orders will take up to two weeks for delivery.

Sometimes import duties apply to certain countries outside of the EEC. These duties are calculated by the delivery company and should be paid by you on request. Additional import duties are not the responsibility of Pop UP designs. All correct customs labels are attached by Pop UP designs but please be aware that customs sometimes open packages to check contents which also sometimes causes a delay in the delivery of items. It is Pop UP designs company policy to monitor the delivery status of parcels in transit.

Redelivery Charge:

Please supply correct delivery address where orders can be received and signed for as returned unsigned parcels will incur an additional ‘Redelivery’ charge equal to the original carriage charge.

Lost items:

Items not delivered by Royal Mail within 15 days are classified lost and will be redelivered or refunded by Pop UP designs (if out of stock). Items sent by other courier services are generally tracked and will be re-delivered or refunded when classed as ‘lost’.

Assurance: For all orders, we will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery. If you don’t want your order within the estimated delivery time quoted, please contact us by email and we will try and ensure that you receive your order as quickly as possible. Please note that while items sent by the Royal Mail usually arrive within 3-5 working days, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost.

Out of stock items

Any items ordered which are out of stock or if there is a problem with your order details, a member of our staff will contact you by email.

Pop UP Designs
3, St. Peters Road,
Duffus,
Near Elgin,
Moray,
Scotland
IV30 5QL

Email:   fiona.cox@hotmail.com
coxa-popupdesigns@hotmail.com

Returns Policy

All the products we sell are supplied unpainted and unassembled.

If you are not happy with anything you buy from us, we offer a “30 day no quibble” guarantee enabling you to return unused items with any original packaging, in a resalable condition, within 30 days ,then we will refund you the price you paid for that item(excluding P&P).

We will refund you once we have inspected the returned item and are satisfied that it has been returned to us in good condition. You will only have to pay for the return postage of the products.

Faulty Products

If the product you ordered arrives damaged or faulty, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 30 days of receipt.
Pop up Designs regrets we cannot give refunds for postage on incorrect purchases. This does not affect your statutory rights.
Please note that you are responsible for items sent back to us until they are received by ourselves. And so for you own protection, we recommend returning items using an insured method such as recorded delivery that will need to be signed for by us, for expensive items. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.

The returns process is as follows:

Please e-mail fiona.cox@hotmail.com stating which item(s) you wish to return – letting us know if you would like an exchange or refund and return to address shown below:

Pop up Designs
3 St Peters Rd
Duffus
Elgin
Moray
IV30 5QL

For return enquiries please e-mail fiona.cox@hotmail.com